FAQ

How much do you charge for postage?

$9.95 Flat rate postage, Australia wide

Where do you ship to?

We ship Australia wide. International shipping is not yet available sorry.

When will I receive my PlayPack?

PlayPacks are shipped within 2 business days. Tracking information will be emailed so you can follow your PlayPack as it makes it’s way to your door! National courier delivery times apply. Please see the table below:

Destination Estimated Postage time
Sydney metro 1 business day
NSW, ACT, Brisbane, Melbourne, Adelaide
1-3 business days
QLD, VIC, SA
3-5 business days
WA and NT metro
5-8 business days
WA and NT Other
7-12 business days


What age are the packs designed for?

PlayPack is designed for pre-schoolers (3-5 years of age). We will be introducing PlayPacks for toddlers soon, so sign up to our newsletter and we will keep you in the loop!

Can my child complete the activities by themselves?

We have designed PlayPacks to foster cooperative and interactive play with a parent, so we encourage you to explore the PlayPack with your little one. Items within the pack are designed to be used under adult supervision.

My child has a learning disability, are the packs still suitable?

Definitely! One of our experts is a Speech Pathologist, so has extensive experience in this area of child development. Please email us first so we can help you choose the right pack for your child. 

What payment types do you accept?

We accept Visa, Mastercard, AMEX and Paypal.

Can I send PlayPack as a gift?

Of course! You can choose to have the gift pack delivered directly to the recipient or to you. We offer a complimentary gift card which can include a personalised message if you wish.

Do you offer returns?

We hope you love your PlayPack, but if you are unhappy for any reason, please email us within 14 days and we will endeavour to rectify the issue or provide a return/refund.

I have questions about the contents of my PlayPack, do you provide advice?

Of course! We want you and your child to get the most out of your PlayPack, so please email us if you have any questions or comments.